Customer Service Advisors - SMART Centre of Excellence

Customer service advisor

Serious about your career. Lighthearted about life.

Here at E.ON, we find that the people who take their work most seriously are those who don’t take themselves too seriously. It’s a lovely way to live and work. By joining E.ON you can help us work towards our vision of becoming our customers’ number one trusted energy partner.

Right now, we’re looking for Customer Sales Advisors to join E.ON in our Bolton based SMART Centre of Excellence. This is your chance to carve out a future in an organisation with the power to invest significantly in you and your career. If you’re looking to embark on an exciting career with a fast paced, energetic business with customers at its core, this is the role for you.

 

 

At a glance

Salary: £18,211 with opportunities to increase up to £21,149 
Location: Bolton
Contract term: Permanent

What we offer

As a Customer Service Advisor, you will be responsible for speaking with customers before, during and after their transition to SMART metering, delivering excellent customer service and ensuring they benefit from the product. The role is extremely rewarding and satisfaction can be taken from offering new or existing customers a potential saving on their energy bills.

These roles are permanent, you'll work 37 hours a week between the hours of 8am - 8pm Monday to Friday and 8am - 6pm Saturday.

You will have

  • Ideally, some experience in a customer service and/or contact centre role
  • Great communication skills
  • The ability to handle large volumes of calls in a professional manner
  • Passion for the role, flexibility and great team-working skills
  • A sense of pride in delivering a great customer experience.
  • The ability to make decisions empathically, often in sensitive situations
  • PC skills and working knowledge of Excel and Word.

 

What you'll get

In return for your hard work and dedication, you’ll receive an award-winning benefits package – including 26 days’ annual leave plus bank holidays, an annual bonus scheme and your salary will increase as your skills and expertise develop, too. Comprehensive training will be given when you start, not to mention on-going support throughout your career.

 

To apply

Interested in joining us as our newest Customer Service Advisor in Bolton? We have vacancies planned throughout 2019 so please have a look on our vacancies search page or the link below for the latest opportunities