Customer Service Advisors

Customer service advisor

Want to make a difference?

Here at E.ON the customer is at the heart of everything we do.

As one of our new Customer Service Advisors you will be vital in ensuring we are treating our customers fairly and you will also have an impact on how we can improve our service in the future.

Find out more below.

At a glance

Salary: £18,757 - £21,783
Location: Leicester
Contract term: Permanent
Hours: Full-time, 37 hours per week

Responsibilities

Here at E.ON the customer is at the heart of everything we do and as a Customer Service Advisor you will play a vital role in supporting our vision of becoming the number one trusted energy partner by managing and resolving customer complaints to a high standard and building trust along the way. You’ll manage complaints from beginning through to resolution, ensuring we are treating our customers in a fair and reasonable manner.

You will be taking incoming calls and picking up the phone as generally this is the best way to get the problem solved.

We’ll ask you to look at what we do and how we can improve our service to our customers in the future which will enable us to offer market leading customer service.

In return for your hard work and dedication, you’ll receive an award-winning benefits package – including 26 days annual leave plus bank holidays, an annual bonus scheme and your salary will go up as your skills and expertise develop too. Comprehensive training will be given when you start, as well as ongoing support throughout your career.

These roles are permanent, you'll work 37 hours a week between the hours of 8am - 8pm Monday to Friday and 8am - 6pm Saturday.

What we are looking for

  • Customer Service experience and being passionate about excellent service standards.
  • Ability to communicate effectively and build rapport with customers with great listening and questioning ability.
  • Effective verbal and written communication skills.
  • Accuracy, attention to detail and the ability to analyse cases and identify solutions.
  • Proven ability in negotiating and influencing.
  • Decision making taking all aspects into account showing empathy in sensitive situations.
  • Excellent organisational skills and a proven track record of working using your own initiative with the ability to prioritise workload.
  • PC skills and working knowledge of Excel, Word.
  • Proven ability of building effective working relationships.

What you'll get

In return for your hard work and dedication, you’ll receive an award-winning benefits package – including 26 days annual leave plus bank holidays, an annual bonus scheme and your salary will go up as your skills and expertise develop too. Comprehensive training will be given when you start, as well as ongoing support throughout your career.

Apply now

Interested in joining us as our newest Customer Service Advisor in Leicester?